Refund Policy

RETURN POLICY

Due to the nature of our products, please note that our policy does not allow for returns or exchanges of used candles or change of mind purchases.ㅤ

However, we've got you covered if your candle arrives damaged during transit when you place an order directly on our website. Simply submit a photo of the damage and a receipt to hello@kandlery.com within 48 hours of delivery, and we'll be more than happy to replace or refund your product.

All returned items must be in new and unused condition.

Return Process. To return an item, please email customer service at hello@kandlery.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

KDLRY LLC

Attn: Returns RMA#

202 Washington St

STE 331

Brookline, MA 02445.

United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUND & REPLACE POLICY

After receiving your return and inspecting the condition of your item, and after our approval of the requested refund, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your refund or exchange. We will notify you by email when your return has been processed.

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.        

Questions.If you have any questions concerning our return policy, please contact us at: hello@kandlery.com