Terms of Service

PURCHASE AND USE TERMS AND CONDITIONS 

Purchaser (“You”) agree to use all purchased products safely, according to all directions and warnings provided by KDLRY LLC DBA Kandlery, and according to any and all specifications and directions of manufacturer.

Kandlery sells its merchandise only to individuals who can legally purchase and own such items in the particular jurisdiction where they reside. By ordering and purchasing merchandise from Kandlery, you represent that you are of legal age to purchase this merchandise and that this merchandise can be purchased and owned by you in your state, county, and/or city of residence.

FURTHERMORE, BY PURCHASING AND USING THIS PRODUCT, YOU SHALL AND DO HEREBY AGREE TO INDEMNIFY AND HOLD KANDLERY FREE AND HARMLESS FROM ANY LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, FROM ANY THIRD-PARTY CLAIMS FOR DAMAGES AGAINST THEIR PROPERTY, AND FROM ANY LIABILITY WHATSOEVER ARISING OUT OF THE APPLICATION OR USE OF ANY PRODUCT. FURTHERMORE, KANDLERY SHALL NOT BE RESPONSIBLE FOR ANY DAMAGE THAT MAY OCCUR DUE TO MISUSE OF ITS PRODUCTS OR RELATED DIRECTLY OR INDIRECTLY WITH CANDLE BURNING.

RETURN POLICY

Due to the nature of our products, please note that our policy does not allow for returns or exchanges of used candles or change of mind purchases.ㅤ

However, we've got you covered if your candle arrives damaged during transit when you place an order directly on our website. Simply submit a photo of the damage and a receipt to hello@kandlery.com within 48 hours of delivery, and we'll be more than happy to replace or refund your product.

All returned items must be in new and unused condition.

Return Process. To return an item, please email customer service at hello@kandlery.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

KDLRY LLC

Attn: Returns RMA#

202 Washington St

STE 331

Brookline, MA 02445.

United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUND & REPLACE POLICY

After receiving your return and inspecting the condition of your item, and after our approval of the requested refund, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your refund or exchange. We will notify you by email when your return has been processed.

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.        

Questions.If you have any questions concerning our return policy, please contact us at: hello@kandlery.com